What is Diet-to-Go’s refund policy?

Category: Customer Questions

We guarantee the quality of our products and their delivery in good condition. Because we produce a perishable product, we cannot accept returned food items. We will promptly credit for any food item or meal that was damaged, spoiled or impaired as a direct result of shipping or delivery. If you did not like a particular meal, we will credit you for that meal and work with you to replace it on your menu with a substitution. If you are unhappy with the service for any reason and wish to cancel, we will refund the cost of your most recent delivery or shipment including all applicable shipping and delivery costs. If you have placed an order and subsequently decide to cancel the order, you must contact us by the Order Change Deadline.

Order Change Deadlines:

Mail Order Customer: FRIDAY 12:00 Noon Eastern Time.
If you receive your order via FedEx shipment, the deadline to stop or change your order is FRIDAY 12:00 Noon Eastern Eastern Time (ET).

Local Pickup Customer: MONDAY 12:00 Noon Eastern Time.
If you pickup your orders from a local distributor or have them dropped off by local delivery service twice weekly, the deadline to stop or change your order for both Tuesday and Friday pickups is by MONDAY 12:00 Noon Eastern Eastern Time (ET). 

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